Ordica LLC ("Ordica," "we," "us," "our") operates the Ordica prompt compression service at ordica.ai. This Policy describes what personal information we collect, how we use it, and your rights.
Access request information: When you request access to the Service, we collect your email address, company or organizational affiliation (if provided), selected service tier, and a brief description of your intended use case.
Account information: For paid accounts, we collect your email address and payment-related information processed through Stripe. We do not receive or store full payment card numbers.
Usage metadata: We collect anonymous, aggregated operational metrics including token counts, compression savings percentages, API provider selections, and request latency. This metadata does not contain the content of any prompt or response.
Technical identifiers: For security and rate-limiting purposes, we may process hashed IP addresses and basic request metadata. We do not store full IP addresses beyond what is retained in standard infrastructure access logs (typically 30 days).
Communications: If you contact us by email, we retain that correspondence as necessary to respond and for our records.
We do not store prompt content. The content of your API requests (prompts) and LLM responses passes through our compression infrastructure in memory only. It is processed and discarded within the same request lifecycle. We have no technical mechanism to retrieve or review your message content after a request completes.
Specifically, we do not:
Disclosure regarding LLM providers: To provide the Service, compressed prompts are forwarded to your designated LLM provider (e.g., Anthropic or Google). That provider receives the compressed prompt content and is subject to its own privacy policy. You are responsible for ensuring your use of any LLM provider complies with your obligations to data subjects.
We use the information we collect for the following purposes:
We do not use your data for advertising, profiling, or behavioral targeting, and we do not sell personal data to any party.
We share personal data only with the following categories of third parties, for the stated purposes. We do not share with advertising networks, data brokers, or analytics platforms.
| Provider | Purpose | Data Shared |
|---|---|---|
| Anthropic | LLM inference (when you designate Claude as your provider) | Compressed prompt content only, per your API calls |
| LLM inference (when you designate Gemini as your provider) | Compressed prompt content only, per your API calls | |
| Stripe | Payment processing and billing | Email address, payment card details (handled directly by Stripe) |
| Cloudflare | Content delivery, DDoS protection, bot management | Request metadata, IP addresses (per Cloudflare's retention policy) |
We may also disclose information: (a) if required by applicable law, regulation, or legal process; (b) to protect the rights, property, or safety of Ordica, our users, or the public; or (c) in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to affected users.
We retain different categories of data for different periods:
You may request deletion of your account and associated personal data at any time by contacting privacy@ordica.ai. We will respond within 30 days. We may retain certain data where required by law or to resolve disputes.
The Service is hosted and operated on infrastructure located in the United States. All data we store is processed and retained in the US. If you are located outside the US, your information will be transferred to and processed in the US.
We implement technical and organizational measures to protect your personal information, including:
We are working toward SOC 2 Type II compliance. A summary of our security posture is available on request for Enterprise and Government customers. We do not publish specific implementation details about our security architecture on public-facing channels.
No security measure is infallible. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Depending on your jurisdiction and the nature of the data, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at privacy@ordica.ai. We will respond within 30 days. We may verify your identity before processing requests. We will not discriminate against you for exercising your privacy rights.
Our website uses cookies and similar technologies only for functional purposes essential to operating the Service:
We do not use tracking cookies, advertising cookies, or third-party analytics cookies. Infrastructure providers (including Cloudflare) may set security-related cookies as part of their bot management and DDoS protection services. These are functional, not tracking, cookies.
You can disable cookies in your browser settings, but doing so may impair your ability to use authenticated features of the Service.
The Service is not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly. If you believe we have collected information from a child under 18, contact us at privacy@ordica.ai.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
To exercise your California rights, submit a verifiable consumer request to privacy@ordica.ai. We will respond within 45 days. You may designate an authorized agent to make requests on your behalf.
Ordica does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act (Cal. Civ. Code § 1798.140(ad), (ah)). Because we do not engage in those activities, no "Do Not Sell or Share" opt-out is required. California residents retain all other CCPA rights (to know, to delete, to correct, to limit use of sensitive personal information, and to non-discrimination) and may exercise them by emailing privacy@ordica.ai. We will respond within 45 days as required by Cal. Civ. Code § 1798.130(a)(2).
If you are located in the European Economic Area, the United Kingdom, or Switzerland, the following additional provisions apply. Ordica LLC acts as a data controller for personal data collected during account registration and access requests, and as a data processor for any personal data contained in prompts you route through the Service.
Legal basis for processing:
International transfers: Your personal data may be transferred to and processed in the United States. Where we transfer data from the EEA or UK to the US, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, or other appropriate transfer mechanisms. A Data Processing Agreement (DPA) incorporating SCCs is available at dpa.html or upon request from legal@ordica.ai.
Right to lodge a complaint: You have the right to lodge a complaint with your national or local data protection supervisory authority if you believe our processing of your personal data violates applicable law.
Data Protection Officer: We do not currently have a designated DPO. Privacy inquiries should be directed to privacy@ordica.ai.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (to the address associated with your account) and by posting a notice on our website, at least 30 days before the changes take effect. The "Effective date" at the top of this Policy reflects the most recent revision.
Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Policy. If you do not agree to updated terms, you may delete your account and stop using the Service.
For privacy-related inquiries, to exercise your rights, or to request a copy of our Data Processing Agreement:
Ordica LLC
Sacramento, California
privacy@ordica.ai
For general support: support@ordica.ai
For legal and compliance matters: legal@ordica.ai